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Welcome to the Return Policy section of EarringsDirect.com. The information
behind the links at the bottom should answer most questions or concerns you have. If you need
additional help, use the Customer Service
link to go to our customer service e-mail and phone information.
Thanks and happy shopping from EarringDirect.com!
100% SATISFACTION GUARANTEED
EarringsDirect.com is dedicated to delighting you with your jewelry purchase and our services.
If for any reason you are dissatisfied with your purchase, you can return it
within the following guidelines.
You can return any merchandise in full original/unworn condition within 30 days afer receiving for a full refund or exchange. Damaged or defective merchandise to be returned within 10 business days after receiving. Please remember that shipping and handling is not refundable.
Any item in full original/unworn condition received back after 30 days (10 days for damaged merchandise) will be charged a 20% restocking fee or a store credit could be offered.
If you choose to ship your order back to us, you are responsible for any shipping and handling charges you might incur. Ship it by prepaid, delivery or signature confirmation, certified or insured delivery, by including return items in full original/unworn condition and packaging accompanied by a receipt, and we will be glad to exchange or refund your money. Please have the return package postmarked within the 30-day period based on the date we shipped the order to you.
We suggest that you ship your order via FedEx, UPS, or USPS with signature confirmation delivery.
Please contact us for Return Authorization and detailed instructions before mailing returns to the following address:
EarringsDirect.com
71 Commercial St. Ste 232
Boston, MA 02109-1320
If your order was damaged or incorrect, please include a note explaining the problem in your return package.
Please note that slight variations in appearance do not constitute an incorrect order.
We have attempted to recreate the appearance of our jewelry as closely as possible on EarringsDirect.com, but the detail and color you see will depend on your monitor.
If you need assistance with your return or exchange, please e-mail or call us.
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