EarringsDirect.com is dedicated to delighting you with your jewelry purchase and our services. If for any reason you are dissatisfied with your purchase, you can return it within the following guidelines.
You can return merchandise for any reason in full original/unworn condition including all product packaging within 30 days after receiving for a full refund or exchange. Damaged or defective merchandise must be returned within 10 business days after receiving. Please remember that shipping and handling is not refundable. We offer a 100% satisfaction guarantee on all of our products.
Any authorized return in full original/unworn condition received back after 30 days (10 days for defective merchandise) from delivery is subject to 20% restocking fee. Jewelry that has been worn, resized, damaged, or altered after delivery or is missing original product packaging (boxes, warranty cards, etc) will not be accepted or 20% restocking fee could be applied per store discretion.
If you choose to ship your order back to us, you are responsible for any shipping and handling charges you might incur. Ship it by prepaid, delivery or signature confirmation, certified or insured delivery, by including return items in full original/unworn condition and packaging accompanied by a receipt, and we will be glad to exchange or refund your money. Please have the return package postmarked within the 30-day period based on the date we shipped the order to you.
We suggest that you ship your order via FedEx, UPS, or USPS with delivery/signature confirmation delivery.
If your order was damaged or incorrect, please include a note explaining the problem in your return package. Please note that slight variations in appearance do not constitute an incorrect order. We have attempted to recreate the appearance of our jewelry as closely as possible in our online store, but the detail and color you see will depend on your monitor.
Please contact us for Return Authorization and detailed instructions before mailing returns to the following address:
71 Commercial St. Ste 232
Boston, MA 02109
For any questions related to your order or return, please e-mail us at Contact Us